Shipping
Shipping
How long does it take for your order to be processed?
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. We make our best effort to fulfill order as quickly as possible. You will receive another notification when your order has shipped.
Shipping info
We currently only ship domestically. It is our goal to deliver your purchase in the quickest, most efficient, and safest way possible. All our products are fully packaged and cushioned to ensure safe transit and will be handled only by third-party delivery partners that we trust.
Shipping time will vary depending on the proximity of the address to metropolitan areas as well as the availability of the products.
For next day delivery, please place your order before 2pm.
All shipments are delivered Mon-Fri between 9am-5pm.
Pickup available: Mon-Fri: 10am-6pm and Sat: 11am-3pm.
Pickup Location: 42 O'Dea Avenue, Moore Park, 2017
Please note: It is the customers responsibility to ensure that the items fit through doors, elevators, and staircases before placing the order. Product weight and dimensions can be found under the production description in our website. A failed delivery attempts due to the inability to access your home will result in additional delivery charges.
Shipping fees
Refer to our shipping fees below,
|
Shipping Rates
|
Price |
|
Orders under $549 |
$99 |
|
Order over $549 |
FREE |
|
Order over 16km from warehouse |
$149 |
Schedule and Tracking of Shipments
Upon purchasing an item(s) from our store, you will receive a confirmation email for the purchase and another email for shipment when the item(s) has left our warehouse.
We use third-party delivery partners; you will be contacted to confirm the time and date of delivery.
Redelivery Fee
Any request to change the delivery time and date must be made 3 days prior to the delivery date. Any late request will result in the charge of a redelivery fee.
Missed/Rescheduling Delivery
The customer will be contacted by the delivery partners to schedule for the delivery. The customer is liable to be present at the location at the scheduled time frame. If the delivery partner failed to deliver, the item will be returned to our distribution centre and our team will contact you again to rearrange delivery. Please note that a redelivery fee will be charged.
Receiving items
At the time of delivery, the customer shall inspect the item(s) and its surroundings carefully before our delivery partner leaves the premises. Any defects or damages found should be immediately reported to the delivery partner for documentation. Please take a clear photo of the defect or damage and send them to us for review. Our support team will get to you within 1-2 business days.
The Couch Potato reserves the right to determine whether a product has failed due to a defect or wear and tear. Replacement or repair will be offered if this is the case. At an event where an exchange cannot be arranged, The Couch Potato reserves the right to offer a substitute or a full refund. At the circumstances of a delay in the delivery of the item(s), The Couch Potato shall not be liable for any consequences and the customer shall not treat this agreement as being disregarded or abandoned.
Delivery Restrictions
We do not deliver to locations where we deem high risk of damage or loss, and areas where our third-party delivery partners do not deliver. If such case was to arise, we recommend that you arrange your own couriers to pick up the item from our warehouse and deliver to your location. In this case, all insurance for loss or damage caused by the courier will be the responsibility of the customer.
We also do not accept orders delivered to PO boxes or Parcel Lockers as they are too small to fit any of the item(s). All of our goods are only delivered by our third-party delivery partner